Michelin Guide scrutiny could boost Philly tourism, but will it stifle chefs’ freedom to experiment and innovate?
By: Jonathan Deutsch, Professor of Food and Hospitality Management, Drexel University The Philadelphia restaurant scene is abuzz with the news that the famed Michelin Guide is coming to town. As a research chef and educator at Drexel University in Philadelphia, I am following the Michelin developments closely. Having eaten in Michelin restaurants in other cities, I am confident […]
Why restaurant self-service kiosks can actually result in customers ordering less food
By: Lu Lu, Associate Professor of Sport, Tourism and Hospitality Management, Temple University and Wangoo Lee, Assistant Professor, Hong Kong Polytechnic University When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new, […]